The Ultimate Question 2 0 Book [PDF] Download

• Publisher : Harvard Business Press
• File Size : 26,7 Mb
• Release Date : 02 May 2024

Based on extensive research, this book shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.

• Publisher : Harvard Business Review Press
• File Size : 49,9 Mb
• Release Date : 20 September 2011

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?”

• Publisher : Unknown Publisher
• File Size : 36,9 Mb
• Release Date : 01 August 2007

One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and

• Publisher : Harvard Business Press
• File Size : 20,8 Mb
• Release Date : 07 December 2021

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter

• Publisher : John Wiley & Sons
• File Size : 44,5 Mb
• Release Date : 24 November 2008

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer

• Publisher : Harvard Business Press
• File Size : 41,8 Mb
• Release Date : 02 May 2024

Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to

• Publisher : Harvard Business Press
• File Size : 28,9 Mb
• Release Date : 02 May 2024

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

• Publisher : Houghton Mifflin Harcourt
• File Size : 31,5 Mb
• Release Date : 02 May 2024

For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.

• Publisher : Pearson Education
• File Size : 38,9 Mb
• Release Date : 05 August 2009

Five years and more than 100,000 copies after it was first published, it's hard to imagine anyone working in Web design who hasn't read Steve Krug's "instant classic" on Web usability,

• Publisher : Unknown Publisher
• File Size : 55,6 Mb
• Release Date : 02 May 2024