Download the fantastic book titled The Ultimate Question written by Frederick F. Reichheld, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "The Ultimate Question", which was released on 06 May 2024. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of The Ultimate Question by Frederick F. Reichheld PDF
CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors—customers who complain loudly about the company and switch to competitors at the earliest opportunity. Based on extensive research,The Ultimate Questionshows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice. Practical and compelling, this is the one book—and the one tool—no growth-minded leader can afford to miss.
Detail About The Ultimate Question PDF
- Author : Frederick F. Reichheld
- Publisher : Harvard Business Press
- Genre : Business & Economics
- Total Pages : 238 pages
- ISBN : 9781591397830
- Release Date : 06 May 2024
- PDF File Size : 20,7 Mb
- Language : English
- Rating : 4/5 from 6 reviews
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