Download the fantastic book titled Service Mindset written by Jaquie Scammell, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Service Mindset", which was released on 01 January 2022. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of Service Mindset by Jaquie Scammell PDF
If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works.Jaquie has studied organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.
Detail About Service Mindset PDF
- Author : Jaquie Scammell
- Publisher : Major Street Publishing
- Genre : Business & Economics
- Total Pages : 99 pages
- ISBN : 0648753018
- Release Date : 01 January 2022
- PDF File Size : 40,7 Mb
- Language : English
- Rating : 4/5 from 21 reviews
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