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Download the fantastic book titled Customer Care Excellence written by Sarah Cook, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Customer Care Excellence", which was released on 03 June 2024. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.

Summary of Customer Care Excellence by Sarah Cook PDF

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

Customer Care Excellence

Detail About Customer Care Excellence PDF

  • Author : Sarah Cook
  • Publisher : Kogan Page Publishers
  • Genre : Business & Economics
  • Total Pages : 288 pages
  • ISBN : 0749450665
  • PDF File Size : 34,8 Mb
  • Language : English
  • Rating : 5/5 from 1 reviews

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Customer Care Excellence

Customer Care Excellence
  • Publisher : Kogan Page Publishers
  • File Size : 30,7 Mb
  • Release Date : 03 June 2024
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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch

Customer Care

Customer Care
  • Publisher : CIPD Publishing
  • File Size : 36,7 Mb
  • Release Date : 03 June 1999
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This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how

Customer Service

Customer Service
  • Publisher : Pearson Educacion
  • File Size : 28,8 Mb
  • Release Date : 03 June 2024
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The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on

Customer Care

Customer Care
  • Publisher : Elsevier
  • File Size : 53,6 Mb
  • Release Date : 15 March 2010
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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures

Managing Customer Relationships Using Customer Care Techniques

Managing Customer Relationships Using Customer Care Techniques
  • Publisher : CRC Press
  • File Size : 38,5 Mb
  • Release Date : 15 May 2024
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In today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of

Customer Care: A New Business Discipline

Customer Care: A New Business Discipline
  • Publisher : CreateSpace
  • File Size : 40,5 Mb
  • Release Date : 26 April 2018
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Customer service is one of the most important aspects of running a business. This book from the Atton Institute has the answers to a number of relevant questions such as “

The Psychology of Customer Care

The Psychology of Customer Care
  • Publisher : Springer
  • File Size : 54,7 Mb
  • Release Date : 20 January 1992
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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time

Online Customer Care

Online Customer Care
  • Publisher : Unknown Publisher
  • File Size : 21,5 Mb
  • Release Date : 03 June 1998
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A timely resource for any organization attempting to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologies in customer care.

Successful Customer Care in a Week: Teach Yourself

Successful Customer Care in a Week: Teach Yourself
  • Publisher : Teach Yourself
  • File Size : 20,9 Mb
  • Release Date : 13 July 2012
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The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a