Download the fantastic book titled Transactional Six Sigma and Lean Servicing written by Betsi Harris Ehrlich, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Transactional Six Sigma and Lean Servicing", which was released on 13 June 2002. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of Transactional Six Sigma and Lean Servicing by Betsi Harris Ehrlich PDF
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
Detail About Transactional Six Sigma and Lean Servicing PDF
- Author : Betsi Harris Ehrlich
- Publisher : CRC Press
- Genre : Business & Economics
- Total Pages : 302 pages
- ISBN : 9781420000337
- Release Date : 13 June 2002
- PDF File Size : 26,6 Mb
- Language : English
- Rating : 4/5 from 21 reviews
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