Download the fantastic book titled The Palgrave Handbook of Service Management written by Bo Edvardsson, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "The Palgrave Handbook of Service Management", which was released on 24 May 2022. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of The Palgrave Handbook of Service Management by Bo Edvardsson PDF
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Detail About The Palgrave Handbook of Service Management PDF
- Author : Bo Edvardsson
- Publisher : Springer Nature
- Genre : Business & Economics
- Total Pages : 1031 pages
- ISBN : 3030918289
- Release Date : 24 May 2022
- PDF File Size : 53,6 Mb
- Language : English
- Rating : 4/5 from 21 reviews
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