Download the fantastic book titled The Cult of the Customer written by Shep Hyken, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "The Cult of the Customer", which was released on 17 March 2020. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of The Cult of the Customer by Shep Hyken PDF
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Detail About The Cult of the Customer PDF
- Author : Shep Hyken
- Publisher : Sound Wisdom
- Genre : Business & Economics
- Total Pages : 184 pages
- ISBN : 1640951547
- Release Date : 17 March 2020
- PDF File Size : 39,9 Mb
- Language : English
- Rating : 4/5 from 21 reviews
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