Download the fantastic book titled The Best Service is No Service written by Bill Price, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "The Best Service is No Service", which was released on 14 September 2011. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of The Best Service is No Service by Bill Price PDF
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Detail About The Best Service is No Service PDF
- Author : Bill Price
- Publisher : John Wiley & Sons
- Genre : Business & Economics
- Total Pages : 341 pages
- ISBN : 1118039394
- Release Date : 14 September 2011
- PDF File Size : 31,6 Mb
- Language : English
- Rating : 4/5 from 2 reviews
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