Uncommon Service Book [PDF] Download

• Publisher : Harvard Business Press
• File Size : 51,6 Mb
• Release Date : 25 May 2024

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

• Publisher : Harvard Business Press
• File Size : 54,6 Mb
• Release Date : 02 June 2020

"Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses)

• Publisher : Everest Media LLC
• File Size : 50,8 Mb
• Release Date : 16 April 2022

Please note: This is a companion version & not the original book. Sample Book Insights: #1 Commerce Bank was founded in 1973 by Vernon Hill, and it became the fastest growing retail bank

• Publisher : Harvard Business Review Press
• File Size : 29,8 Mb
• Release Date : 17 January 2012

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long

• Publisher : Primento
• File Size : 30,6 Mb
• Release Date : 14 October 2014

The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business". This complete summary of the ideas

• Publisher : Greenleaf Book Group
• File Size : 53,7 Mb
• Release Date : 06 January 2015

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a

• Publisher : McGraw Hill Professional
• File Size : 49,8 Mb
• Release Date : 18 April 2014

Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive

• Publisher : John Wiley & Sons
• File Size : 28,9 Mb
• Release Date : 14 September 2010

A radical new management model for twenty-first century leaders Organizations today face a crisis. The crisis is of long standing and its signs are widespread. Most proposals for improving management

• Publisher : Harvard Business Press
• File Size : 25,9 Mb
• Release Date : 30 April 2019

Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency?

• Publisher : Crown Currency
• File Size : 21,6 Mb
• Release Date : 07 October 2014

A unique behind-the-scenes look at the groundbreaking methodology that today's most in-demand innovation factory uses to create some of the boldest products and successfully bring them to market. Today, innovation