Download the fantastic book titled Successful Enquiry Answering Every Time 7th edition written by Tim Buckley Owen, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Successful Enquiry Answering Every Time 7th edition", which was released on 11 April 2017. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Language Arts & Disciplines genre.
Summary of Successful Enquiry Answering Every Time 7th edition by Tim Buckley Owen PDF
Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity they’re much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as: employing critical thinking to manipulate, categorise and prioritise raw search resultsusing strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documentsdrawing on established story-telling practice to present research results effectively – whether orally or in writingworking to the POWER model: plan, organise, write, edit, review. This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.
Detail About Successful Enquiry Answering Every Time 7th edition PDF
- Author : Tim Buckley Owen
- Publisher : Facet Publishing
- Genre : Language Arts & Disciplines
- Total Pages : 208 pages
- ISBN : 1783301937
- Release Date : 11 April 2017
- PDF File Size : 36,6 Mb
- Language : English
- Rating : 4/5 from 21 reviews
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