Download the fantastic book titled Service Quality Management in Hospitality Tourism and Leisure written by Connie Mok, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Service Quality Management in Hospitality Tourism and Leisure", which was released on 11 January 2013. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of Service Quality Management in Hospitality Tourism and Leisure by Connie Mok PDF
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Detail About Service Quality Management in Hospitality Tourism and Leisure PDF
- Author : Connie Mok
- Publisher : Routledge
- Genre : Business & Economics
- Total Pages : 358 pages
- ISBN : 1136386564
- Release Date : 11 January 2013
- PDF File Size : 46,7 Mb
- Language : English
- Rating : 5/5 from 1 reviews
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