Download the fantastic book titled Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry", which was released on 20 May 2024. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry by Salih Kusluvan PDF
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Detail About Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry PDF
- Author : Salih Kusluvan
- Publisher : Nova Publishers
- Genre : Business & Economics
- Total Pages : 876 pages
- ISBN : 9781590336304
- Release Date : 20 May 2024
- PDF File Size : 52,5 Mb
- Language : English
- Rating : 4/5 from 6 reviews
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