Download the fantastic book titled Human Centered Service Design for Healthcare Transformation written by Mario A. Pfannstiel, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Human Centered Service Design for Healthcare Transformation", which was released on 27 January 2023. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Medical genre.
Summary of Human Centered Service Design for Healthcare Transformation by Mario A. Pfannstiel PDF
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Detail About Human Centered Service Design for Healthcare Transformation PDF
- Author : Mario A. Pfannstiel
- Publisher : Springer Nature
- Genre : Medical
- Total Pages : 469 pages
- ISBN : 303120168X
- Release Date : 27 January 2023
- PDF File Size : 8,5 Mb
- Language : English
- Rating : 4/5 from 21 reviews
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