Download the fantastic book titled Funeral Home Customer Service A Z written by Alan D. Wolfelt, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Funeral Home Customer Service A Z", which was released on 01 April 2005. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of Funeral Home Customer Service A Z by Alan D. Wolfelt PDF
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Detail About Funeral Home Customer Service A Z PDF
- Author : Alan D. Wolfelt
- Publisher : Companion Press
- Genre : Business & Economics
- Total Pages : 254 pages
- ISBN : 1879651440
- Release Date : 01 April 2005
- PDF File Size : 51,6 Mb
- Language : English
- Rating : 2/5 from 1 reviews
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