Download the fantastic book titled Designing Delivery written by Jeff Sussna, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Designing Delivery", which was released on 03 June 2015. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Computers genre.
Summary of Designing Delivery by Jeff Sussna PDF
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Detail About Designing Delivery PDF
- Author : Jeff Sussna
- Publisher : "O'Reilly Media, Inc."
- Genre : Computers
- Total Pages : 232 pages
- ISBN : 1491903775
- Release Date : 03 June 2015
- PDF File Size : 35,8 Mb
- Language : English
- Rating : 4/5 from 21 reviews
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