Download the fantastic book titled Benchmarks in Hospitality and Tourism written by Sungsoo Pyo, available in its entirety in both PDF and EPUB formats for online reading. This page includes a concise summary, a preview of the book cover, and detailed information about "Benchmarks in Hospitality and Tourism", which was released on 14 October 2013. We suggest perusing the summary before initiating your download. This book is a top selection for enthusiasts of the Business & Economics genre.
Summary of Benchmarks in Hospitality and Tourism by Sungsoo Pyo PDF
How much money is your business wasting? How good is the service you deliver? This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners. After an overview of benchmarking concepts and processes, this essential book explores: benchmarking’s strengths and weaknesses ways to apply benchmarking to tourist facilities and destinations the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it a procedure for identifying benchmarking partners the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees benchmarks in quality management benchmarks in accreditation for hospitality and tourism businesses a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance
Detail About Benchmarks in Hospitality and Tourism PDF
- Author : Sungsoo Pyo
- Publisher : Routledge
- Genre : Business & Economics
- Total Pages : 173 pages
- ISBN : 1136799060
- Release Date : 14 October 2013
- PDF File Size : 12,9 Mb
- Language : English
- Rating : 4/5 from 21 reviews
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